Faq’s

Frequently Asked Questions

Find answers to common questions about our products, ordering process, and business policies.

What are your minimum order quantities (MOQ)?

Our standard MOQ is 50 pieces per design. For established partners, we can discuss lower quantities based on long-term agreements.

Can you provide custom designs and branding?

Yes, we offer full OEM/ODM services including custom designs, fabric selection, and branding (embroidery, heat transfer, labels).

What are your product certifications?

Our manufacturing facilities comply with international quality standards. Products meet OEKO-TEX and REACH requirements.

What is your production lead time?

Typical production time is 45-60 days after sample approval. Rush orders can be accommodated with additional charges.

Do you offer samples?

Yes, we provide samples for quality evaluation. Sample charges apply but are refundable against bulk orders.

Production Time: 45-60 days after sample approval

Shipping Methods: Sea freight (FCL/LCL), Air freight, Express courier

Destination Ports: Worldwide coverage to major ports and airports

Documentation: Full export documentation including commercial invoice, packing list, and bill of lading

Insurance: Cargo insurance available upon request

Quality Guarantee: 12-month warranty on manufacturing defects

Defective Items: Replacement or credit for verified manufacturing defects

Wrong Shipments: Full replacement for incorrect items shipped

Return Process: Contact our export team within 14 days of receipt with documentation

Exclusions: Custom orders, clearance items, and normal wear and tear